Support
At Blossom Women’s Care & Fertility Clinic, we believe that outstanding patient support is just as important as outstanding clinical care. Whether you have a question about your treatment, need help understanding your test results, want to reschedule an appointment, or simply need someone to talk to — our dedicated support team is here for you.
1. Contact Us
Reach out to us through any of the following channels — we respond promptly and with care.
Clinic Address
2/63 E, Viraj Khand-2, Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India
Phone
+91-799-177-4117 (Available Monday – Sunday, 10:00 AM – 7:00 PM)
info@blossomivf.com
Emergency Contact
For urgent medical concerns outside clinic hours, please call our emergency line at +91-799-177-4117. A member of our clinical team is available 24/7 for registered patients.
Website
blossomivf.com
2. Book an Appointment
Scheduling your consultation at Blossom is simple and convenient. We offer multiple ways to book:
Online Booking
Visit blossomivf.com/book-an-appointment and fill in the appointment form. Select your preferred service, date, and time. Our team will confirm your appointment within 2 hours during clinic hours.
Phone Booking
Call us at +91-799-177-4117 (Monday – Sunday, 10:00 AM – 7:00 PM) to speak directly with our patient coordinator and book at your convenience.
Walk-In
You are welcome to visit the clinic in person to schedule your appointment. We recommend calling ahead to check availability and avoid waiting.
What to Bring to Your First Appointment
- Any previous medical records, test reports, or prescriptions related to fertility
- Identity proof (Aadhaar card or passport)
- A list of current medications and supplements
- Previous ultrasound reports or semen analysis reports, if available
- Insurance card or policy documents, if applicable
3. Rescheduling & Cancellations
We understand that plans can change. Please notify us as early as possible so we can offer your slot to another patient.
Rescheduling Policy
- Appointments can be rescheduled up to 24 hours before the scheduled time at no charge.
- To reschedule, call us at +91-799-177-4117 or email info@blossomivf.com
- Same-day rescheduling is subject to availability and may not always be possible.
Cancellation Policy
- Please cancel at least 24 hours before your appointment to avoid a cancellation fee.
- Repeated cancellations or no-shows without prior notice may result in a cancellation fee as per our Terms & Conditions.
- For procedure bookings (e.g., egg retrieval, embryo transfer), please inform us at least 48 hours in advance.
4. Patient Support Services
We provide comprehensive support services to make your fertility journey as smooth and stress-free as possible.
Fertility Counselling
Our experienced fertility counsellors are available to guide you through the emotional and psychological aspects of fertility treatment. Whether you are just starting your journey or have experienced a setback, we are here to listen and support you with compassion and expertise.
Treatment Coordination
Each patient is assigned a dedicated treatment coordinator who will guide you through every step — from your first consultation to your final follow-up. Your coordinator will explain your treatment plan, answer questions, and ensure all your appointments and investigations are scheduled correctly.
Financial Guidance
Our patient services team can assist you with understanding treatment costs, available payment plans, and insurance queries. We believe in fully transparent pricing with no hidden fees. Interest-free payment plans may be available — ask our team for details.
Second Opinion
If you are seeking a second opinion on a previous fertility assessment or treatment plan, we welcome you to consult with Dr. Sonal Anand. Please bring all previous reports and records for a comprehensive review.
Language Support
Our team is fluent in Hindi and English. Consultations can be conducted in whichever language you are most comfortable with.
5. Medical Records & Test Results
Accessing Your Reports
Test results and medical reports are shared with you directly by your treating doctor or via email after your results are reviewed by the clinical team. We do not release results without clinical review and context.
Requesting Medical Records
- Submit a written request by email to info@blossomivf.com with your full name, date of birth, and patient ID.
- Records are provided within 5–7 working days of a confirmed request.
- A nominal administrative fee may apply for printed copies.
- Digital copies are provided free of charge via secure email.
Correction of Records
If you believe any information in your medical records is incorrect, please contact us immediately. We are committed to maintaining accurate and complete records at all times.
6. Feedback & Complaints
Your feedback helps us improve. We welcome all comments — positive or constructive — and treat every complaint with the seriousness it deserves.
Share Your Feedback
- Email your feedback to info@blossomivf.com
- Speak directly with the Patient Services Manager at the clinic
- Leave a Google Review at g.co/blossomivf (we read every review)
- Complete our patient satisfaction form available at the reception
Raising a Complaint
If you are dissatisfied with any aspect of your care or service, please follow these steps:
- Step 1: Contact our Patient Services team at info@blossomivf.com or +91-799-177-4117
- Step 2: We will acknowledge your complaint within 48 hours
- Step 3: A formal investigation will be completed within 14 working days
- Step 4: You will receive a written response with our findings and resolution
- Step 5: If unresolved, you may escalate to the State Medical Council of Uttar Pradesh
7. Frequently Asked Support Questions
How do I know if my appointment is confirmed?
You will receive a confirmation call or SMS from our team within 2 hours of booking. If you have not heard from us, please call us at +91-799-177-4117
Can I bring a family member to my consultation?
Yes. We encourage patients to bring a partner or trusted family member for support, especially for initial consultations and treatment planning sessions.
What if I have a reaction to my medication?
Contact us immediately at +91-799-177-4117. For after-hours emergencies, call our 24/7 emergency line. Do not stop or change your medication without speaking to your doctor first.
How long will my treatment take?
Treatment duration varies depending on the type of treatment. A standard IVF cycle takes approximately 4–6 weeks. Your doctor will give you a personalised timeline during your consultation.
Do you offer teleconsultation?
Yes. Follow-up consultations and certain initial assessments can be conducted via video call. Please contact us to check eligibility and book a teleconsultation appointment.
Is my information kept confidential?
Absolutely. All patient information is treated with the strictest confidentiality in accordance with Indian medical law, the Digital Personal Data Protection Act 2023, and our Privacy Policy. Your records are never shared without your explicit consent.
8. Connect With Us
Stay connected with Blossom IVF for health tips, patient stories, treatment updates, and fertility awareness content.
Social Media
- Instagram: @blossomivflucknow — instagram.com/blossomivflucknow
- Facebook: facebook.com/blossomivf
- YouTube: Blossom IVF Channel — youtube.com/channel/UCjP628EVFCwmIdwuf4sQc2g
Newsletter
Subscribe to our monthly fertility health newsletter by emailing us at info@blossomivf.com with the subject line ‘Subscribe Newsletter’. Receive expert articles, treatment updates, and patient success stories directly in your inbox.